The shipping policy is a legally binding document that outlines the terms and conditions set forth by the seller/shipper for delivery to the customer and the requirements that must be met if the order is returned.

The shipping policy provides customers with the necessary terms and conditions regarding shipping and delivery, so it serves as a trust-building tool with your customers. Here are some must-haves in the shipping policy:  

- Shipping Costs: When you include Shipping costs in Shopify's shipping policy, your customers can easily determine the full cost of their purchases accurately. The minimum cart value specified in the Shipping Policy is required if you offer free shipping for your items.

- Restrictions: Any shipping restrictions you may have must be made clear in the Shopify Shipping Policy. Your carrier partners might not ship to certain pin codes or nations, or they might require a specific format for the address in order to execute the purchase.

- Shipping Methods And Delivery Times: It is preferable to detail the costs and the variations in these techniques in the shipping policy if you have a choice of several delivery options and deadlines. To more clearly show the differences in the arrival times and prices of the various shipping options, utilize a tabular format.

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- Lost/Damaged Shipment: The logistic supply chain includes shipping and delays. Use your shipping rules to inform consumers about how to get in touch with you and to promptly update them on their orders. You provide the criteria for the cargo to be labeled as damaged in the case of damaged shipments. 

- Rules For International Shipping: If you cater to a worldwide consumer base, you must include the relevant information and procedures for importing your goods to the most popular nations.

- Return And Exchange Information: If you offer a return or exchange service on your platform, you should address the terms and conditions for product returns and exchanges. You must cover many bases in the return policy, such as eligibility and time frame for the return/exchange, the cost of reverse logistics, and so on.