Unisex Classic Tee

The shipping policy is a legally binding document that outlines the terms and conditions set forth by the seller/shipper for delivery to the customer and the requirements that must be met if the order is returned.

The shipping policy provides customers with the necessary terms and conditions regarding shipping and delivery, so it serves as a trust-building tool with your customers. Here are some must-haves in the shipping policy:  

- Shipping Costs: When you include Shipping costs in Shopify's shipping policy, your customers can easily determine the full cost of their purchases accurately. The minimum cart value specified in the Shipping Policy is required if you offer free shipping for your items.

- Restrictions: Any shipping restrictions you may have must be made clear in the Shopify Shipping Policy. Your carrier partners might not ship to certain pin codes or nations, or they might require a specific format for the address in order to execute the purchase.

- Shipping Methods And Delivery Times: It is preferable to detail the costs and the variations in these techniques in the shipping policy if you have a choice of several delivery options and deadlines. To more clearly show the differences in the arrival times and prices of the various shipping options, utilize a tabular format.

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- Lost/Damaged Shipment: The logistic supply chain includes shipping and delays. Use your shipping rules to inform consumers about how to get in touch with you and to promptly update them on their orders. You provide the criteria for the cargo to be labeled as damaged in the case of damaged shipments. 

- Rules For International Shipping: If you cater to a worldwide consumer base, you must include the relevant information and procedures for importing your goods to the most popular nations.

- Return And Exchange Information: If you offer a return or exchange service on your platform, you should address the terms and conditions for product returns and exchanges. You must cover many bases in the return policy, such as eligibility and time frame for the return/exchange, the cost of reverse logistics, and so on.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at swampcityfitness@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at swampcityfitness@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at swampcityfitness@gmail.com.